Live arrival Guarantee

Lizzy’s lizards guarantees 100% live arrival. If animal is Dead on arrival (DOA) refund of animal minus shipping & tax’s will be refunded. In case of DOA customer is responsible for sending video and picture evidence within 3 hours of package arrival/ready for pickup. 

*Circumstances live arrival guarantee is voided*

⁃ When choosing FedEx ship center pick-up. Package is not picked up within 2 hours of package ready for pickup.

⁃ When choosing home delivery, sending video/image evidence to Lizzy’s lizards within 1 hour of package delivered. 

⁃ Shipping delays due to inaccurate shipping address provided by customer. 

⁃ Shipping delays due to carrier mishandling. 

Shipping

customer must contact Lizzy’s lizards to coordinate shipping days after purchase is made.
⁃ customer is responsible for all shipping costs.
⁃ FedEx priority overnight is the only shipping option for shipping reptiles Tuesday and Wednesdays only. shipping ranges from $35-$100.
⁃ Shipping permitted only when weather is between 35-95 degrees Fahrenheit. When temperatures is too hot or too cold.
⁃ Tail-loss may happen during shipping, lizzy’s lizards is not responsible if this does happen.
⁃ If package is scheduled for FedEx ship center pick-up, customer must pickup the package within 8 hours. If customer does not pickup within 8 hours, package will be returned and shipped back to Lizzy’s lizards. In this case no refund will be given, as well as future inquiries will be declined.

*Please ensure that the shipping address provided is correct in order to validate this guarantee.
*Please ensure that someone is home (or at pickup facility) at time of delivery in order to validate this guarantee. 
*DUE TO THE CURRENT CORONAVIRUS PANDEMIC, FEDEX HAS SUSPENDED ALL GUARANTEES AND THE NUMBER OF DELAYS HAS GONE UP.
WE ARE PACKAGING THE ANIMALS TO THE BEST OF OUR ABILITIES BUT FOR THAT REASON WE ARE NO LONGER ABLE TO GUARANTEE PACKAGES THAT GET DELAYED AN EXTRA DAY. DEPENDING ON THE SITUATION WE MIGHT BE ABLE TO PROVIDE STORE CREDIT.

Returns & Refunds

In case of DOA full refund of the price of the animal minus shipping cost and fees will be issued. In case DOA or death on arrival photographic and video evidence must be provided no exceptions.  

Failure to be present for delivery, or failure to pick up your animal within 2 hours of arrival at a Fed-Ex Facility voids the live arrival guarantee and any refund.
When picking up the package at a local FedEx ship center if package has not been picked up from FedEx within 8 hours of package being ready for pickup, package will be shipped and returned back to me. In that situation no refunds will be issued as well as future inquiries will be declined.
If customer puts payment down on a reptile and then decides to back out, that money will not be refunded. 
Returns will be accepted , however customer is responsible for all return shipping costs and fees. In case of returns no refunds will be issued. 

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Lizzy’s Lizards store is hosted by DreamHost and ran on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.